We are sorry if your order has not arrived in the timeframe expected.

If you have received a despatch email from us, then details of how it was sent will be contained in the email. Please check that the address we sent it to on the order is correct, especially the first line and post code.

If your order was sent by a tracked service, then the tracking number will also have been sent to you in this email. Please use the tracking details sent to you and you should be able to see the current status of your order. It is likely that the parcel has been left in a safe place or taken in by a neighbour. Please could you check around your property and with anyone else in your household and neighbours incase they have taken it in without informing

If this does not answer your query, then please contact the courier with the tracking number provided and they will be able to give you further details.

If you have not yet received a despatch email from us, then please message us by clicking the link at the bottom of this page and we will investigate the delay.