Firstly thank you for choosing to buy your bat from us. We are sorry to hear that it isn’t performing as you expect. We can guarantee that all our bats come from the manufacturers directly and have been tested thoroughly by professional bat makers before being sent to us.
Once a bat has been used, unfortunately unless it had suffered a manufacturing defect as can be determined by reading this page, then we
would not be in a position to take it back. Every piece of willow is unique and will offer different playing characteristics. Usually bats perform at their best after several months of use, after the willow has become completely compressed. If you are not happy with the performance of your bat, you should knock it in further and use it as much as you can in the nets against an old, softer ball. After time, you should see an increase in performance.