Hopefully you have managed to find the answer to your query by looking through our Frequently Asked Questions. Answers to all the common enquiries we receive can be found there.

If your query hasn't been answered, then please either send us a message through the help icon you can find at the bottom of every page, or send us a Whatsapp Message and we will respond to you as quickly as possible. This is our preferred and most efficient way of getting in touch, but if your enquiry is urgent, you can call us on 01725 584424. We are only a small team and are usually very busy picking and packing orders during the day, however we aim to answer all calls, but do bear with us if all our team members are tied up and can't answer straight away.

Our phone lines are open between 9:30am and 5pm, Monday to Friday (excluding Bank Holidays).

The most common question we get asked is "when are you open"? Our shop and telephone lines are open from 9:30am to 5pm Monday to Friday (excluding bank holidays), and our shop is also open every Saturday morning between 9am and 12 noon for those who wish to call in. Due to current coronavirus guidelines, it is essential that all callers book an appointment prior to coming as due to the size and layout of our shop, we can only accommodate three people at a time. Please book an appointment at http://bookings.cricket-hockey.com. You will need to wear a face covering in-store and gloves (we will supply the gloves).

For any questions about returns, please go to https://www.cricket-hockey.com/content/returns and it will guide you through exactly what to do.