To return a new item for a refund, please complete a returns form which you can download here and include it inside your return. If you don't have a printer, just make sure you include a note with your order number inside the parcel. As stock is changing constantly, we don't issue exchanges, as the size you want could have sold out by the time we receive your return. So if you would like an alternative size, please order it on our website and we will get it straight out to you.
If you believe your item is faulty and would like it sent back for inspection, please go to www.cricket-hockey.com/returns and complete the form on that page. We will then email you a returns pack if we believe the item is faulty.
The returns form will guide you through everything you need to know in order to make a return.
You have 30 days from receipt of your order to send back an item for a refund, or 6 months from receipt if it has developed a fault.