To return a new item for a refund, please complete the returns form on the back of the packing slip which you should find inside your parcel. If you don't have this, you can download another one here.
If you believe your item is faulty and would like it sent back for inspection, please go to and complete the form on that page. We will then email you a returns pack if we believe the item is faulty.

The returns form will guide you through everything you need to know in order to make a return.

You have 30 days from receipt of your order to send back an item for a refund, or 6 months from receipt if it has developed a fault.