To return a new item for a refund, please complete a returns form which you can download here and include it inside your return. If you don't have a printer, just make sure you include a note with your order number inside the parcel.
As stock is changing constantly, we don't issue exchanges, as the size you want could have sold out by the time we receive your return. So if you would like an alternative size, please order it on our website and we will get it straight out to you.
The returns form will guide you through everything you need to know in order to make a return.
You have 30 days from receipt of your order to send back an item for a refund. For orders placed between November 1st and Christmas, we extend the returns period until January 31st so you can order Christmas gifts in plenty of time without worrying about the returns period.