As our stock levels are constantly changing, we don't offer the ability to request an exchange as very often, by the time we receive your order back, we may be out of stock of the size you require. It also means you will be waiting longer to get the item you require if we first have to wait for you to send back the item you don't require.
For that reason, we always refund any items returned to us in full and you simply need to order the size you require from our website. If you do that before 2pm (Mon-Fri) then we will be able to dispatch it the same day.
To return your item, please complete a returns form which you can download here and include it inside your return and we will refund you once it comes back to us. If you don't have a printer, just make sure you include a note with your order number inside the parcel. The returns form will guide you through everything you need to know in order to make a return. You have 30 days from receipt of your order to send back an item for a refund (extended to January 31st for purchases between November 1st and December 25th).